Refund policy

Digital download, delivered immediately

ShipSolo is a digital product delivered right after payment. At checkout you ask for immediate delivery and acknowledge that you lose the 14-day right of withdrawal once the download is available. So we don't offer "changed my mind" refunds after purchase.

If it doesn't work as described

If ShipSolo is defective or doesn't do what this site says (for example the download fails, files are missing, or a documented feature doesn't work), email amine@usagegate.io with your purchase email and a short description. We'll fix the problem or, if we can't, refund you in full.

Duplicate or mistaken payments

Paid twice by accident, or charged without buying? Email us and we'll refund the extra charge.

How refunds are paid

Refunds go back to the original payment method through Stripe. They usually appear within 5–10 business days, depending on your bank.